Frequently Asked Questions

General

How can I get in touch with customer service for assistance?

You can reach out to our support team by going to the “Need help” section and choose the contact method of your choice. For a quick response, please have your order number ready.

Can I save items in my cart for later?

Yes, you can certainly plan ahead for future purchases! For the best possible shopping experience, we highly recommend using the wishlist feature on our site. This way, your desired items will still be saved in your wishlist for easy access and future consideration. It’s important to remember that keeping items in your wishlist does not reserve the inventory.  

Where can I find an authorized dealership?

Please visit our website “Find a Dealer” section or contact our customer service team for assistance in locating an authorized dealership near you.

Are the parts and accessories I am ordering compatible with my specific vehicle?

To ensure compatibility, please refer to the product descriptions on our website, which include detailed information about which vehicles the parts and accessories are designed to fit. You can also use the Fits-on feature for the fitment of the accessories on your vehicle. Consult the Fits-On section for more details.

Can I purchase all items directly online?

While our website showcases an extensive range of items for you to browse, some products may be available only through your local dealer to purchase. You can find your nearest authorized dealership through our “Find a Dealer” feature.

Orders

Can I change or cancel my order after placing it?

Order modifications are not available, but you can cancel your order within the 30-minute window period after submission. Please contact our customer service team to proceed.

Can I have items in the same order delivered to more than one address?

Our system does not currently support shipping items from the same order to multiple addresses. You would need to place separate orders for each shipping address.

Do you provide any price match guarantee between online and in dealerships?

Our online and dealership pricing may vary, and we do not offer a price match guarantee between the two. Prices are subject to change, and the price at the time of purchase is final.

Payment

What payment methods do you accept?

We accept PayPal, VISA, Master Card, AMEX, prepaid VISA / MC / AMEX cards, Apple Pay, and Google Pay. If you encounter any payment issues, please contact our customer service team for support.

I paid for my order with a prepaid VISA / MC / AMEX cards.  Why is it important to keep the card even after the funds are exhausted? 

It is crucial to keep the card even after the funds are exhausted, especially if there's a possibility you might return your order. In the event of a return, we process the refund to the original method of payment.  If you use the prepaid VISA / MC / AMEX cards, the refund would go back to that card. 

How are the taxes calculated?

At the moment of checking out, the tax(es) applied to your purchase on our site are influenced by several factors, including your shipping location and the type of products you're buying. We usually calculate tax based on the total selling price of each item in your order. It's worth noting that several variables can shift between the time you place your order and when it's shipped. These changes might impact the tax calculations. As a result, the "Estimated Tax" shown on your order confirmation might be different from the actual taxes calculated at the time of shipping. We strive for accuracy in our tax estimates, but it still can slightly adjust when shipping.

What do I do if I am eligible for any tax exemptions?

BRP applies the tax exemption pursuant to the applicable federal and provincial legislations, including native tax exemptions and specific children clothing exemption. 

If you are eligible for a native tax exemption, you will need to contact our customer service team through the “Need help” section, and provide the necessary documentation to support the exemption. 

For more details on eligibility and item qualifications, our Customer Service team is ready to assist you. Go to the “Need help” section, choose the contact method of your choice, and we'll guide you through the document needed and the process to get your tax exemption.

Delivery

How can I track my order?

Once your order has shipped, you will receive a final email containing a tracking number that also serves as your invoice. You can use this number to track your order's progress on the carrier's website. If your order is sent in multiple shipments, you will receive a tracking number for each parcel. Keep this email handy not only for tracking purposes but also as a record of your purchase.

Which shipping methods are available?

We offer standard and express shipping options. For all shipping details and rates, please refer to the “Shipping” section. Far-off places (Alaska and Hawaï) do not qualify for free shipping or express delivery.

Where do we ship?

Currently, our shipping destinations are limited to within our home country's borders, including the First Nation reserves. We're focused on delivering the best service nationwide and are not offering international shipping at this time.

How much time does it take for my order to be delivered?

Standard shipping takes 3-7 business days, while express shipping takes 2-3 business days (orders must be placed before 11 am Eastern). Please note that delivery times are estimates and may vary.

Returns

What is the return policy for parts, accessories, and apparel?

We offer a 30-day return window from the day you receive your order. Items marked "final sale" are not eligible for return. Returned items must be in their original condition and packaging, with all tags and accessories included. To initiate a return, please use the link in your order confirmation email or contact our customer service team.

Can I return an item purchased online to any dealership?

No, returns for items purchased online must be processed through our online portal or by contacting our customer service team. Local dealerships cannot process these returns.

Can I exchange an item for a similar item or a different size or color?

We do not currently offer direct exchanges. Please follow the return process for the item you wish to return and place a new order for the desired item.

How long does it take to process my return?

Once we receive your return and everything checks out, we will issue a credit note and  process your refund via your original payment method, including if it was made with a prepaid VISA / MC / AMEX card. Please allow 5 to 10 business days for the refund to reflect in your account. 

If you've made your purchase with a prepaid VISA / MC / AMEX card, it's important to keep it until you receive your refund, as a refund cannot be redirected to a different payment method.  If you no longer have the prepaid card, please contact the card issuer for assistance, as they may be able to reissue a card or provide an alternative refund solution.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please reach out to our support team immediately by going to the “Need help” section, and choose the contact method of your choice. We will work diligently to resolve the issue.

Is there a cost to make a return?

Yes, returns are subjected to a $25 return fee plus applicable taxes, which will be subtracted from the refunded amount. Please use the prepaid return label we provide to guarantee your return is processed correctly.

What is a prepaid return shipping label?

A prepaid return shipping label is a postage label provided by us for returning your items. The cost of return shipping is covered, and the label ensures that the item is returned to the correct address.

How do I reprint my return label?

If you need to reprint your return label, you can do so from the return confirmation email we send you. If you are having trouble, please contact our customer service team for assistance.

What happens if I return an item without following the standard procedure?

If a return was made outside of the standard procedure, please contact our customer service as soon as possible. While we make every effort to accommodate our customers, however we cannot assure the recovery of returns processed outside our established guidelines.

Defective Item

How do I initiate a return for my defective purchased product?

In the unlikely event that you experience an issue with your product within its warranty period, please contact our customer service team by going to the “Need help” section and choose the contact method of your choice. Our team may need details about the issue. We will guide you through the process and help resolve the issue as quickly as possible.

Fits-on Feature

How can I check if an accessory is compatible with my vehicle?

A vehicle selector tool is available on the home page as well as on all accessory product pages, category pages, and search result pages of all BRP online stores (Can-Am, Sea-Doo, Ski-Doo).

Enter the year, model, package, and engine of your vehicle to view the accessories that are compatible with it.

Is fitment guaranteed?

The “Fits-on” feature is for suggestion purposes only. It allows you to check the compatibility of an accessory sold online with the selected vehicle, but cannot be guaranteed.

Certain accessories may interfere with the compatibility of another accessory, may not be exactly as shown, or require installation fees.

How do I install my accessories?

Make accessory installation on your Sea-Doo a breeze by following our step-by-step installation instructions.

For more information on our policies

For more details and information about our policies, please refer to our terms of use and sale.