Frequently Asked Questions

General

How can I get in touch with customer service for assistance?

You can fill out the Inquiry Form in the “Need help” section or call us at 1 (888) 272-9222. For a quick response, please have your order number ready.

Can I purchase all items directly online?

While our website showcases an extensive range of items for you to browse, some products may be available only through your local dealer to purchase. 

Where can I find an authorized dealership?

Please visit “Find a Dealer” or contact our customer service team for assistance in locating an authorized dealership near you.

Are the parts and accessories I order compatible with my specific vehicle?

To ensure compatibility, please refer to the product descriptions on our website, which include detailed information about which vehicles the parts and accessories are designed to fit. You can also use the Fits-on feature for the fitment of the accessories on your vehicle. Consult the Fits-On section for more details.

Order Cancellation

Can I change or cancel my order after placing it?

Order modifications are not available, but you can cancel your order within the 30-minute window period after submission. Please contact our customer service team to proceed at  1 (888) 272-9222 from 8am to 8pm from Mon to Sun (EST).

No Price Match

Do you provide any price match guarantee between online and in dealerships?

Our online and dealership pricing may vary, and we do not offer a price match guarantee. Prices are subject to change, and the price at the time of purchase is final.

Payment

What payment methods do you accept?

We accept PayPal, VISA, Mastercard, AMEX, Discover, prepaid VISA / Mastercard / AMEX card, Apple Pay, and Google Pay as well as other third party financing.

Delivery

Please visit our Shipping Policy for more details.

How can I track my order?

Once your order has shipped, you will receive a final email containing a tracking number that also serves as your invoice. 

Returns

Please view our Return Policy for more details.

Can I return an item purchased online to any dealership?

No, returns for items purchased online must follow steps in our “Return Policy” or by contacting our customer service team at 1 (888) 272-9222.  Local dealerships cannot process these returns.

Can I exchange an item for a similar item or a different size or color?

We do not currently offer direct exchanges. Please follow the return process for the item you wish to return and place a new order for the desired item.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please reach out to our support team immediately by going to the “Need help” section or call us at 1 (888) 272-9222.

Warranty 

Please view our Warranty Policy for more details.

How do I initiate a Warranty Request?

Please reach out to our support team by calling us at 1 (888) 272-9222.

Fits-On

How can I check if an accessory is compatible with my vehicle?

A vehicle selector, labeled “Shop Accessories for your vehicle(s)”, is available on the home page. You can enter the year, model, package, and engine of your vehicle to view the accessories that are compatible with it.

Is fitment guaranteed?

The “Fits-on” feature is for informational purposes only. It allows you to check the compatibility of an accessory sold online with the selected vehicle, but we make no guarantee regarding the accuracy or completeness of the information presented as accessories and parts may not fit on modified vehicles.

Certain accessories may interfere with the compatibility of another accessory, may not be exactly as shown, or require installation fees.

Installation

How do I install my accessories?

It's easy! Get your Can-Am accessories up and running by following our Installation instructions.

For more information on our policies

For more details and information about our policies, please refer to our Terms of Sale and Use.