Frequently Asked Questions

Online orders made on this website are paid to, fulfilled and shipped by participating BRP dealers that accept the order and have the desired product(s) in inventory. The purchase is made from the participating dealer, and does not involve BRP.

It is possible that your nearest BRP dealer is not a participating dealer and there is no guarantee that your order will be fulfilled by your nearest BRP dealer. 

 

Orders

Do BRP dealerships fulfill online orders?

Yes. Online orders are fulfilled and shipped by participating BRP dealerships that have the desired product(s) in inventory. BRP cannot guarantee that your order will be fulfilled by your nearest BRP dealer. 

Are all products available on the BRP online stores also available in all BRP dealerships?

Yes. If you saw a product you want on one of BRP online stores and the nearest BRP dealership do not carry the desired product in their store, the dealership can always order it from BRP and have it shipped to their store. 

Can I cancel or modify my order after it has been placed?

Yes. To cancel, modify, or get more information on an order, you can contact Kibo, our online orders support service, by phone (1-877-412-7467).

Note: Since your order is being processed as soon as we receive it, we might not be able to make changes to your order. Please inform us as quickly as possible. 

Can I place an order by phone, fax, email or mail?

No. To ensure that all transactions are secure, we cannot accept orders by phone, fax, email or mail.

We reserve the right to refuse an order at all times.

What happen if an ordered product is out of stock?

We do our best to keep the stock status of all of our products updated on our online store. However, since online orders are fulfilled by participating BRP dealerships, it is possible that the desired size, color or product is not available. As soon as your order is processed, you will be alerted by email if one or more items are not available. These items will be cancelled.

I saw a product online that I can no longer find. What happened?

It's possible that the item has been removed from our online store due to stock levels or a change in season. We invite you to visit the nearest BRP dealership as he might still has the product in store or might be able to order it.

Payment

Which payment methods are accepted on BRP online stores?

The following credit cards are the only accepted payment methods on BRP online stores: Master Card, Visa, American Express, and Discover.

Are taxes included in the prices displayed on the BRP online stores?

No. Taxes are not included in our prices. The appropriate taxes will be added to your order total upon payment.

Delivery

Which shipping methods are available?

Two shipping methods are offered on the BRP online stores: standard shipping and in-store pickup.

Will I pay higher shipping fees if my address is in a remote area?

Yes. Shipping cost may be higher if your shipping address is located in a remote area such as Alaska, the Northwest Territories, Yukon, Nunavut and few areas of Northern Quebec. You will receive an email asking you whether you want to accept the additional surcharge to cover the higher shipping costs. Payment will not be processed without confirmation that you have accepted the surchage. If you do not accept the additional surcharge, this email gives you the option to cancel your order. 

Will I be alerted once my order is shipped and will I be able to track my order?

Yes. You should receive an email to confirm that your order is being processed. You should receive a second email with a tracking number once the shipping label has been created. 

How much time does it take for my order to be delivered?

If you select the in-store pickup option, you will be notified by email when your order is ready for pick up.

If you select the standard shipping option, delivery takes approx. three (3) to seven (7) business days after the order is placed. Shipping delays may be longer if the shipping address is located in a remote area such as Alaska, the Northwest Territories, Yukon, Nunavut and few areas of Northern Quebec.

Can my order be shipped to an international location?

No. It is only possible to ship an order to postal addresses in the United States or Canada. 

Can I have items in the same order delivered to more than one address?

No. Items in the same order cannot be delivered to more than one address.

In-store pickup

How does the in-store pickup option work?

The In-store pickup option allows you to collect your order at a participating BRP dealership. When you choose to pick up your package at a participating BRP dealership, no shipping fees apply to your order.

Here are the steps to follow:

  1. Choose the in-store pick-up option in the checkout process.
  2. A list of nearby participating BRP dealerships will appear according to your postal code. Choose your preferred dealership; it will become the pick-up location for your order.
    Note: It is possible that your nearest BRP dealership is not a participating dealer
  3. If your preferred dealership has all the items you ordered, you will receive an email confirming the time and date at which you will be able to pick them up.
    Note: If certain items of your order are not immediately available or if your preferred dealership cannot fulfill your order, you will be notified by email.
  4. You must pick up your order within the 21 days following the receipt of that email. After 21 days, your order will be cancelled.

What do I need to have on hand when I pick up my order in-store?

To pick up your order at the chosen BRP participating dealership, you must have on hand your order number, the credit card used to make the purchase and a government issued photo ID card.

Can someone other than me pick up my order in store?

No. Only the credit card holder can pick up his or her order in-store. This ensures the safe delivery of the item(s) and protects our customers and dealers.

Returns

How long do I have to return a product?

For full refund, you must return your item within 30 days after receipt. Product must be new and unopened and you must return it to the participating BRP dealership that shipped your order.

How do I return a product?

Here are the steps to follow to make a return:

  1. Call our online orders support service Kibo at 1-877-412-7467 and request a return number.
    Note: Please ensure you have your order number on hand.
  2. Find the contact information of the participating BRP dealership that shipped your order. It should be displayed on the box or look in the email you received.
  3. Ship the item(s) you wish to return to this participating BRP dealership that shipped your order.
    Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded. You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating BRP dealerships that shipped the order.
    If a restocking fee applied to the returned items, the amount of the fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.

What will it cost me to return a product?

You are responsible for shipping the product back to the participating BRP dealership that shipped your order. You must pay the shipping fees to return the item. We recommend that you use a delivery service that allows you to track your shipment

How long does it take to process a return?

Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating BRP dealerships that shipped the order.

What do I do if I want to exchange a product with a similar item or different size or color?

You must return the item within 30 days after receipt to receive a refund. Follow the return procedure explained on our online store. You must then go on the online store to submit a separate order for the new item you wish to purchase. Or, we recommend that you visit the nearest BRP dealership as their expert sale staffs are the best resource to assist and advise you. 

What products are not eligible for return?

The following items cannot be returned

  • Helmets;
  • Electric goggles;
  • Electric visors;
  • Decals;
  • Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).

Can I return an item purchased on the BRP online stores to any BRP dealership?

No. Products must return to the participating BRP dealership that shipped your order.

What should I do if the item I ordered arrives defective or damaged?

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. For warranty repair or replacement, defective merchandise must be returned directly to the participating BRP dealership that shipped your order. The contact information of the BRP participating dealership is displayed on the box in which your order arrived.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the participating BRP dealership that shipped your order immediately. The contact information of the participating BRP dealership will be displayed on the box. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

 

Fits-on Feature

How can I check if an accessory is compatible with my vehicle?

A vehicle selector tool is available on the home page as well as on all accessory product pages, category pages, and search result pages of all BRP online stores (Can-Am, Sea-Doo, Ski-Doo).

Enter the year, model, package, and engine of your vehicle to view the accessories that are compatible with it. 

Is fitment guaranteed?

The “Fits-on” feature is for suggestion purposes only. It allows you to check the compatibility of an accessory sold online with the selected vehicle but cannot be guaranteed.

Certain accessories may interfere with the compatibility of another accessory, may not be exactly as shown, or require installation fees. 

Please refer to the vehicle’s operator’s guide or seek advice from your dealer for more information.

Where can I find the operator's guide?

You can find the instruction manuals using the following links:

Installation instructions BRP

BRP Operators Guide

You can also ask for advice from your dealer (Find a dealer) for more information.

What do I do if the accessory doesn't fit when I receive it?

You can contact your dealer directly or customer service at 1 (888) 272-9222 to help determine the problem and guide you through the return process if necessary.

See the "Returns" section.

Frequently Asked Questions

General

How can I get in touch with customer service for assistance?

You can reach out to our support team by going to the Need help section and choose the contact method of your choice. For a quick response, please have your order number ready.

Can I save items in my cart for later?

Yes, you can certainly plan ahead for future purchases! For the best possible shopping experience, we highly recommend using the wishlist feature on our site. This way, your desired items will still be saved in your wishlist for easy access and future consideration. It’s important to remember that keeping items in your wishlist does not reserve the inventory.  

Where can I find an authorized dealership?

Please visit our website “Find a Dealer” section or contact our customer service team for assistance in locating an authorized dealership near you.

Are the parts and accessories I am ordering compatible with my specific vehicle?

To ensure compatibility, please refer to the product descriptions on our website, which include detailed information about which vehicles the parts and accessories are designed to fit. You can also use the Fist-on feature for the fitment of the accessories on your vehicle. Consult the Fits-On section for more details.

Can I purchase all items directly online?

While our website showcases an extensive range of items for you to browse, some products may be available only through your local dealer to purchase. You can find your nearest authorized dealership through our “Find a Dealer” feature.

Orders

Can I change or cancel my order after placing it?

Order modifications are not available, but you can cancel your order within the 30-minute window period after submission. Please contact our customer service team to proceed.

Can I have items in the same order delivered to more than one address?

Our system does not currently support shipping items from the same order to multiple addresses. You would need to place separate orders for each shipping address.

Do you provide any price match guarantee between online and in dealerships?

Our online and dealership pricing may vary, and we do not offer a price match guarantee between the two. Prices are subject to change, and the price at the time of purchase is final.

Payment

What payment methods do you accept?

We accept PayPal, VISA, Master Card, AMEX, prepaid VISA / MC / AMEX cards, Apple Pay, and Google Pay. If you encounter any payment issues, please contact our customer service team for support.

I paid for my order with a prepaid VISA / MC / AMEX cards.  Why is it important to keep the card even after the funds are exhausted? 

It is crucial to keep the card even after the funds are exhausted, especially if there's a possibility you might return your order. In the event of a return, we process the refund to the original method of payment.  If you use the prepaid VISA / MC / AMEX cards, the refund would go back to that card. 

How are the taxes calculated?

At the moment of checking out, the tax(es) applied to your purchase on our site are influenced by several factors, including your shipping location and the type of products you're buying. We usually calculate tax based on the total selling price of each item in your order. It's worth noting that several variables can shift between the time you place your order and when it's shipped. These changes might impact the tax calculations. As a result, the "Estimated Tax" shown on your order confirmation might be different from the actual taxes calculated at the time of shipping. We strive for accuracy in our tax estimates, but it still can slightly adjust when shipping.

What do I do if I am eligible for any tax exemptions?

BRP applies the tax exemption pursuant to the applicable federal and provincial legislations, including native tax exemptions and specific children clothing exemption. 

If you are eligible for a native tax exemption, you will need to contact our customer service team through the Need help section, and provide the necessary documentation to support the exemption. 

For more details on eligibility and item qualifications, our Customer Service team is ready to assist you. Go to the Need help section, choose the contact method of your choice, and we'll guide you through the document needed and the process to get your tax exemption.

Delivery

How can I track my order?

Once your order has shipped, you will receive a final email containing a tracking number that also serves as your invoice. You can use this number to track your order's progress on the carrier's website. If your order is sent in multiple shipments, you will receive a tracking number for each parcel. Keep this email handy not only for tracking purposes but also as a record of your purchase.

Which shipping methods are available?

We offer standard and express shipping options. For all shipping details and rates, please refer to the Shipping section. Far-off places (NT, Yukon, Nunavut, and NL) do not qualify for free shipping or express delivery.

Where do we ship?

Currently, our shipping destinations are limited to within our home country's borders, including the First Nation reserves. We're focused on delivering the best service nationwide and are not offering international shipping at this time.

How much time does it take for my order to be delivered?

Standard shipping takes 3-7 business days, while express shipping takes 2-3 business days (orders must be placed before 11 am Eastern). Please note that delivery times are estimates and may vary.

Returns

What is the return policy for parts, accessories, and apparel?

We offer a 30-day return window from the day you receive your order. Items marked "final sale" are not eligible for return. Returned items must be in their original condition and packaging, with all tags and accessories included. To initiate a return, please use the link in your order confirmation email or contact our customer service team.

Can I return an item purchased online to any dealership?

No, returns for items purchased online must be processed through our online portal or by contacting our customer service team. Local dealerships cannot process these returns.

Can I exchange an item for a similar item or a different size or color?

We do not currently offer direct exchanges. Please follow the return process for the item you wish to return and place a new order for the desired item.

How long does it take to process my return?

Once we receive your return and everything checks out, we will issue a credit note and  process your refund via your original payment method, including if it was made with a prepaid VISA / MC / AMEX card. Please allow 5 to 10 business days for the refund to reflect in your account. 

If you've made your purchase with a prepaid VISA / MC / AMEX card, it's important to keep it until you receive your refund, as a refund cannot be redirected to a different payment method.  If you no longer have the prepaid card, please contact the card issuer for assistance, as they may be able to reissue a card or provide an alternative refund solution.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please reach out to our support team immediately by going to the Need help section, and choose the contact method of your choice. We will work diligently to resolve the issue.

Is there a cost to make a return?

Yes, returns are subjected to a $25 return fee plus applicable taxes, which will be subtracted from the refunded amount. Please use the prepaid return label we provide to guarantee your return is processed correctly.

What is a prepaid return shipping label?

A prepaid return shipping label is a postage label provided by us for returning your items. The cost of return shipping is covered, and the label ensures that the item is returned to the correct address.

How do I reprint my return label?

If you need to reprint your return label, you can do so from the return confirmation email we send you. If you are having trouble, please contact our customer service team for assistance.

What happens if I return an item without following the standard procedure?

If a return was made outside of the standard procedure, please contact our customer service as soon as possible. While we make every effort to accommodate our customers, however we cannot assure the recovery of returns processed outside our established guidelines.

Defective Item

How do I initiate a return for my defective purchased product?

In the unlikely event that you experience an issue with your product within its warranty period, please contact our customer service team by going to the Need help section and choose the contact method of your choice. Our team may need details about the issue. We will guide you through the process and help resolve the issue as quickly as possible.

Fits-on Feature

How can I check if an accessory is compatible with my vehicle?

A vehicle selector tool is available on the home page as well as on all accessory product pages, category pages, and search result pages of all BRP online stores (Can-Am, Sea-Doo, Ski-Doo).

Enter the year, model, package, and engine of your vehicle to view the accessories that are compatible with it.

Is fitment guaranteed?

The “Fits-on” feature is for suggestion purposes only. It allows you to check the compatibility of an accessory sold online with the selected vehicle, but cannot be guaranteed.

Certain accessories may interfere with the compatibility of another accessory, may not be exactly as shown, or require installation fees.

For more information on our policies

For more details and information about our policies, please refer to our terms of use and sale.